Inside Sales (Call Center)
Company: 1-800 Hansons LLC
Location: Troy
Posted on: May 6, 2024
Job Description:
Grow with us! 1-800 Hansons is a top ranked home improvement
company that is continuously growing and expanding! We are looking
for individuals who want to learn the business and receive the
guidance to continue to advance within the company! The Inside
Sales (Call Center) position is a critical role responsible for
appropriately qualifying leads received via inbound and outbound
calls - effectively identifying homeowners that have a clear and
definitive need for home improvement products offered by 1-800
Hansons. As an Inside Sales (Call Center) Representative your goal
is to enhance the customer experience through effective listening,
unparalleled professionalism, and unwavering focus - setting the
tone for success for the Certified Home Improvement Experts and the
company. This role may include other duties/responsibilities based
on company needs. We Offer:
- $17/hour plus Incentive Pay (Averaging $21-$22/hour)
- $1/hour more when working past 6pm local time as well as when
working Sundays
- Weekly pay via direct deposit
- Eligible for Health Benefits at 30 days of employment (medical,
dental, vision, life, critical, accident, short-term & long-term
disability)
- Eligible for 401k w/company match at 90 days of employment
- Paid Time Off (with rollover of unused hours yearly)
- Hybrid Schedule (2 days from home and 3 in-office)
- Additional 2 work from home days per quarter and 2 floating
work from home days per year
- Advancement opportunities
- Referral bonuses
- Employee as well as Friends & Family Discounts
- Annual Summer Picnic w/opportunities to win weekly prizes and a
grand prize of $5,000.00 What You'll Do:
- Provide an outstanding customer experience when answering
inbound & outbound calls to qualify, schedule and confirm
appointments for product presentations.
- Delight out customers by building rapport with them to enhance
overall customer experience.
- Deliver a world class customer experience while showcasing
listening skills by appropriately responding to customer verbal
queues and answering questions.
- Determine customer needs and provide assurance and solutions to
those needs.
- Utilize internal business tools and applications to effectively
assist customer inquiries.
- Demonstrate accuracy of work with an eye for detail in
completing documentation in the scheduling system.
- Support Certified Home Improvement Experts via phone & email,
as needed.
- Present professionalism at all times; whether on the phone with
a prospective customer or awaiting a call.
- Must be able to work in a team environment, communicate with
other agents and promote a positive work ethic.
- Complete other duties and special projects as assigned What We
Need:
- High School diploma or GED
- Minimum of one (1) years of professional work experience
- Customer service or call center experience
- Basic computer skills, including familiarity with MS
Office
- Problem solving
- Excellent communication skills as well as great organizational
skills
- Able to multi-task
- Must be able to work independently as well as part of a team
Physical Requirements:
- Must be able to remain sitting in a stationary position for
prolonged periods
- Requires the ability to move about inside the office
- Must be able to move items weighing up to 25 pounds
- Must be able to communicate effectively with staff, customers,
vendors, and the public
- Constantly operates a computer and other office equipment such
as a calculator, copy machine and computer printer Hours/Schedule:
Full-time, 40 hours per week/52 weeks per year. Standard hours are
M - F, 8:00 - 10:00 but due to cyclical nature of position, some
overtime, including evening and weekend hours, will be required to
complete projects under deadlines. Some local and statewide travel
may be required. It is the policy of 1-800-Hansons not to
discriminate against age, color, sex, sexual orientation, gender
identity, disability, national origin, race, religion, or veteran
status.
PIfa3-0029
Keywords: 1-800 Hansons LLC, Pontiac , Inside Sales (Call Center), Sales , Troy, Michigan
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